Mantoan Consulting & Management

Mantoan offers experienced and effective  management expertise, and proven practical knowledge that only comes from many years of being in the trenches, involved in day-to-day management operations. 

CHARACTERISTICS OF THE HOTEL INDUSTRY 

Labor Intensive:

A 200-room full service hotel may have more than 150 employees. 

Time-Consuming:

Hotels are open 24 hours a day and 365 days a year.

Day-to-day problems must be solved quickly.

Customer/guest service is ongoing--24 hours a day, every day. 

WHAT MANTOAN OFFERS 

Guest Satisfaction

Interaction with guest
Policies and procedures that encourage guest feedback
Guest service standards

Labor Policies:

            Job descriptions that meet ADA requirements and reduce workers comp insurance.
           Uniform standards
            Employee training
            Employee handbook
            Employee file maintenance
            Benefits management

            If Union: 

                        Negotiating procedures
                        Union office protocol
                        Grievance procedures
                        Understanding the union contract  

Loss Prevention Knowledge and Practical Experience:

Knowledge of Innkeepers’ laws and liabilities.
Competitive bid procedures.
Fine-tuning casualty and liability coverage.
Calculating business interruption insurance for hotels.
Liquor liability coverage. 

Accounting Supervision:

Day-to-day accounting.
Front office procedures.
Guest ledger procedures.
City ledger procedures.
Standard accounting procedures.
P&L preparation in accordance with the unified system of accounting for hotels.
Balance sheet preparation.
Credit procedures.
Accounts receivable procedures and collection.
Forecasting and budget preparation.
Cash flow management.
Break-even analysis.
Payroll procedures, tip reporting procedures. 

Maintenance Policies:

Plumbing repairs and preventive maintenance.
Electrical repairs and preventive maintenance.
HVAC repairs and preventive maintenance.
Painting.
Landscaping.
Laundry equipment repairs and preventive maintenance.
Television repairs and preventive maintenance.
Energy management.
Phone service.

 Marketing Plan:

Marketing plan development and implementation.
Networking with other hotels
Strategic alliances with motorcoach companies.
Strategic alliances with tour groups and tour companies.
Strategic alliances with travel agencies.
Knowledge of the inner workings of the Convention & Visitors Bureaus to gain market share.
Market share evaluation.
Occupancy and ADR evaluation to maximize profits.
Calendar of events and critical date’s development.

 Restaurant & Lounge Services:

Liquor laws.
Promotional concepts.
Cutting edge trends.
Fun development.
Dietetic trends.
F&B concept development.
Health department relationships. 

Cost Controls Policies:

Reports.
Procedures for ordering, receiving, storage and distribution.
Purchasing power.
National account relationships. 

Financing Benefits:

A proven track record of successful hotel management adds value to the operation.
Networking with hotel lenders.
Development of reports required for financing.
Reporting procedures for financing.
Loan package development for hotel loans.

In General:

Increased profits resulting in a more valuable hotel investment.
Strong franchise relationships which improve the value of the franchise.
A wide range of exposure to trends and upcoming technology.
Service planning that improves market share and increases revenues.
Long term planning with value added forethought.
FF&E planning.
Property integrity, both preservation and enhancement. 

A management company makes sense for your hotel operations, and with Mantoan. As your management company, it not only makes sense, but you make DOLLARS, not cents!