Mantoan offers experienced and effective management expertise, and proven practical knowledge that only comes from many years of being in the trenches, involved in day-to-day management operations.
CHARACTERISTICS OF THE MARINA INDUSTRY
Time-Consuming:
Marinas are open 24 hours a day and many are 365 days a year.
Day-to-day problems must be solved quickly.
Customer/guest service is ongoing--24 hours a day, every day.
WHAT MANTOAN OFFERS
Guest Satisfaction
Interaction with guest
Policies and procedures that encourage guest feedback
Guest service standards
Labor Policies:
Job descriptions that meet ADA requirements and reduce workers comp insurance.
Uniform standards
Employee training
Employee handbook
Employee file maintenance
Benefits management
If Union:
Negotiating procedures
Union office protocol
Grievance procedures
Understanding the union contract
Loss Prevention Knowledge and Practical Experience:
Knowledge of laws and liabilities.
Competitive bid procedures.
Fine-tuning casualty and liability coverage.
Calculating business interruption insurance
Accounting Supervision:
Day-to-day accounting.
Front office procedures.
Guest ledger procedures.
City ledger procedures.
Standard accounting procedures.
P&L preparation in accordance with the unified system of accounting for hotels.
Balance sheet preparation.
Credit procedures.
Accounts receivable procedures and collection.
Forecasting and budget preparation.
Cash flow management.
Break-even analysis.
Payroll procedures, tip reporting procedures.
Maintenance Policies:
EPA requirements
Plumbing repairs and preventive maintenance.
Electrical repairs and preventive maintenance.
Preventive maintenance.
Painting.
Landscaping.
Laundry equipment repairs and preventive maintenance.
Energy management.
Phone service.
Marketing Plan:
Marketing plan development and implementation.
Networking with other marina businesses
Strategic alliances area companies.
Strategic alliances boating organizations such as USPS.
Knowledge of the inner workings of the Convention & Visitors Bureaus to gain market share.
Market share evaluation.
Occupancy and ASR evaluation to maximize profits.
Calendar of events and critical date’s development.
Cost Controls Policies:
Reports.
Procedures for ordering, receiving, storage and distribution.
Purchasing power.
National account relationships.
Financing Benefits:
A proven track record of successful management adds value to the operation.
Networking with lenders.
Development of reports required for financing.
Reporting procedures for financing.
Loan package development for loans.
In General:
Increased profits resulting in a more valuable investment.
A wide range of exposure to trends and upcoming technology.
Service planning that improves market share and increases revenues.
Long term planning with value added forethought.
FF&E planning.
Property integrity, both preservation and enhancement.
A management company makes sense for your operations, and with Mantoan as your management company, it not only makes sense, but you make DOLLARS, not cents!
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